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Returns, Refunds and Replacements

SavSea Products are non-returnable due to hygiene/health and personal care/wellness nature of the product. However, in the unlikely event of damaged, defective or different item delivered to you, we will provide a full refund or free replacement as applicable. We may contact you to ascertain the damage or defect in the product prior to issuing refund/replacement.

  • A refund may be obtained for goods purchased by you, subject to certain conditions;

Refund Guidelines:

  • There will be no refunds, returns or exchanges for products on discount/sale.
  • Sensitive cases will receive a call back from the team at SavSea. 
  • Your email must contain the name of the product and the order ID along with a detailed description of the nature of the concern, and pictures/videos of the product in case of damages or manufacturing defects.
  • The email must be sent within 3 days of receipt of the product. Disputes registered after 3 days of delivery shall be entertained at the sole discretion of the seller of the product.
  • If the seller agrees to a refund, then you must send the product back to the vendor within 7 days of the vendor agreeing to the refund.
  • Please ship your return/exchange order to the shipping address communicated to you via email. This tends to vary based on the product. This cost will have to be borne by you.
  • If the goods are delivered to you in a damaged condition, please email us at [email protected] with a photograph of the damaged product, the invoice details and barcode on the package.